Returns
Last updated September 27, 2026
All sales are final
Card condition
Each card's condition is listed, and its price reflects it. Cards are Near Mint unless they carry a badge:
| Badge | Condition | What it means |
|---|---|---|
| LP | Lightly Played | Minor edge or corner wear, light scratches. |
| MP | Moderately Played | Wear you can see on the edges, corners or surface. |
| HP | Heavily Played | Heavy wear. Creases or marks are possible. |
Condition is judged by eye, not by a grading company.
If a card isn't in its listed condition
If we find a card isn't in its listed condition when we pack your order, we'll contact you before it ships.
If we can't find a card you picked
If we can't find a card you picked when we pack your order, we'll email you to pick a substitute.
Lost in the mail
See Shipping for what we do if an order doesn't arrive.
Problem with your order?
Email pokemaster@pokemonpack.com with your order number. We usually reply within one business day.